Welcome Monmouth Members!
Welcome Monmouth Credit Union Members! We are proud to welcome you to our community and excited for the collaborations both credit unions are bringing to the table. Below are some of the most frequently asked questions, locations and ways to contact us.
CURRENT ACCOUNT NUMBER
Please begin using your updated member/share account number on October 3, 2022. All account numbers will now be an 8-digit number beginning with 1 and adding zeros to create a total of 8 digits.
For example: #14368 becomes #10014368; #9008212 becomes #19008212; and #718 becomes #10000718.
HOW TO GET HELP
If you have any questions before, during or after the systems conversion process, please do not hesitate to contact us. Our Member Support Team is ready to answer any questions you may have.
• Contact us at the Monmouth Branch at 207.933.2667 or at our Lewiston Branch at 207.753.0500.
• Email: info@greatfallscreditunion.com
ACCOUNT ACCESS
Will Checking Account numbers or checks change?
You may continue to use your Monmouth FCU checks. Your checks will be updated with our name and logo on your next reorder. Will the routing and transit number change? We will continue to clear items through both the Monmouth FCU routing and transit number 211288080 and the Great Falls FCU routing and transit number 211287256 for the
foreseeable future. However, after October 3, 2022, if you set up any new direct deposits or automatic withdrawals, please use the Great Falls FCU routing and transit number of 211287256.
Will direct deposits and automatic withdrawals continue as scheduled?
Your direct deposits and automatic withdrawals will continue to post to your account just as they do today. Starting October 3, 2022, if you set up any new direct deposits or automatic withdrawals, please use your new routing and transit number of 211287256 and either your updated Member Number (see above) for Savings transactions or your existing Checking Account Number for checking transactions.
Will payroll deductions, automatic payments or scheduled transfers continue as scheduled?
You should see no change in your payroll deductions, automatic payments, or scheduled transfers. Everything should still come into the same accounts and distribute to the accounts requested.
Will automatic payments to loans continue as scheduled?
After the systems conversion your payments will continue to automatically transfer from your savings or checking account as requested unless you cancel or change the payment request.
Will branch hours change during or after the conversion?
No, the hours will remain the same for ALL branches moving forward. Visit greatfallsfcu.com to view the hours of operation at each branch, October 3, 2022.
ONLINE AND MOBILE BANKING
Will I need to re-enroll in Online Banking after the systems conversion?
On or after October 3, you will need to re-enroll in online banking. Username and Password can remain the same or you can create new login credentials.
Will I be able to see Online Banking transaction history after the systems conversion?
Transaction history before Monday, October 3 will migrate to the converted system. Once you re-enroll in online banking, your transaction history will be viewable as it is today.
Will my eStatement history be available in Online Banking after the systems conversion?
If you are enrolled in eStatements prior to the system conversion on Monday, October 3, your past eStatement history will migrate to the converted system. Once you re-enroll in online banking, you will be able to access your eStatements as you do today.
Will I need to download a new Mobile App after the systems conversion?
It will be necessary to download the Great Falls FCU mobile app.
BILL PAY
How do I access Bill Pay after the upgrade?
After you re-enroll in Online Banking, you will be able to continue paying your bills online. Click the Bill Pay tab, enter your current username and password.
What if I have scheduled bills to be paid during the system upgrade?
All online bill payments scheduled to occur during the upgrade will process normally.
Will my pending payments still be set up in Bill Pay?
Your pending payments will NOT carry forward to the upgraded system. Members will have to re-enter their payment information.
Will my payees still be set up in Bill Pay?
Your payees will NOT carry forward to the upgraded system. Members will have to re-enter their payees information.
Will my Bill Pay history transfer over to the new system?
Your Bill Pay history will NOT carry forward to the upgraded system.
TELLERPHONE BANKING
Will I be able to use TellerPhone banking to access my accounts during the conversion?
TellerPhone banking will not be available from Friday, September 30 at 5:30 p.m. until Monday, October 3 at 7:30 a.m.
Will the TellerPhone Banking phone number change after the upgrade?
Yes. On or after Monday, October 3, you will access TellerPhone banking by dialing local (in Maine) 207.330.2917 or if out-of-state 855.502.8175.
Will my TellerPhone PIN change?
YES. When you call on or after Monday, October 3, to access your accounts using TellerPhone, you will have to set up a new password/PIN.
PAPER STATEMENTS AND ESTATEMENTS
Will member statements change?
Beginning in October, your statements will look the same as they do today, with the addition of the Great Falls FCU logo and contact information.
Will I receive paper statements or eStatements?
If you receive paper statements or eStatements today, you will continue to receive your statements in the same manner after the conversion.